Shipping policy

ORDER PROCESSING

Orders are typically processed within 3–7 business days. During new releases, holidays, or periods of high order volume, processing may take longer.

SHIPPING TIMES

Shipping time begins after your order has been processed. Delivery times vary depending on the shipping method, destination, and carrier.

TRACKING

When tracking is available, customers will receive tracking information after their order ships. Please allow time for the carrier to update tracking information.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact us as quickly as possible if you notice an error. Once an order has entered fulfillment or shipped, we may not be able to change the address.

LOST OR DELAYED PACKAGES

Carrier delays can occur after an order leaves our fulfillment facility. If your tracking information shows an unusual delay or your package appears lost, contact us and we will assist you with determining the appropriate next steps.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos so we can review the issue.

MULTIPLE PACKAGES

Some orders may arrive in separate packages depending on the products ordered and fulfillment location.

CONTACT

For shipping questions, contact Alma Mater District using the contact information provided on our website.